🛋️ VIP Lounges Guide at Mexico City Airport (AICM)

Located after security, near Gate G. Open from 5:00 am to 11:00 pm. It offers à la carte service, a full bar, Wi-Fi, showers, a spa, and work areas. Access: exclusive for American Express Platinum or Centurion cardholders.

🗣️ What users say:

✅ Pros:

• Quality Service and Food: Considered by many to be the best lounge in T1. The service is attentive and the à la carte food is of restaurant quality.
• Exclusive Atmosphere: The space is clean, elegant, and generally less crowded than other lounges.
• Additional Benefits: They offer a complimentary 20-minute back massage, an extra highly valued by travelers.

❌ Cons:

• Confusing Access Policies: Problems and misunderstandings with guest access policies have been reported, especially with cards issued outside of Mexico.
• Slow Service: Being an à la carte service, getting your food and drinks can take longer than at a buffet.
• Misleading Charges: Some users reported confusion and incorrect charges for guests, with discrepancies between what was verbally informed and the final charge.

Located near gate 19, in the area of gate H. Open 24 hours. It offers a snack bar, a complimentary à la carte dish, massages, showers, and a bar. Access: Priority Pass, LoungeKey, Diners Club memberships, eligible Visa cards, and high-class passengers of associated airlines.

🗣️ What users say:

✅ Pros:

• Friendly Staff: The service of the waiters, such as David, is frequently praised for being attentive and helpful.
• Included Amenities: Access includes a complimentary foot or hand massage, a detail that enhances the experience.
• Comfortable Atmosphere: The lounge is described as nice and comfortable, a good option for resting.

❌ Cons:

• Mediocre Food: The snack bar is limited and of low quality. The à la carte dishes, such as hamburgers or soups, are often described as bland, dry, or poorly prepared.
• Inconsistent and Slow Service: Despite individual praises, the overall service can be very slow and inattentive, with orders that never arrive.
• Neglected Facilities: It is reported that the place can be hot and that services like massages are sometimes not provided despite being scheduled.
• Reservation Cost: To access with Priority Pass, a reservation fee of 7 USD is sometimes required to guarantee entry to the best of its three areas.

Located next to gate 31. Reported as open 24 hours, although some users have found it closed at night. It offers snacks, a bar, and Wi-Fi. Access: with Priority Pass, LoungeKey, or Diners Club membership.

🗣️ What users say:

✅ Pros:

• Tranquility: Being more hidden and less popular, it often has fewer people, which makes it a quiet space.
• Convenient Location for Certain Gates: Its proximity to gates 30-31 is an advantage if your flight departs from that area.

❌ Cons:

• Deplorable Facilities: It is consistently described as the worst lounge in the airport. Old, uncomfortable, and worn-out furniture, with a dark and depressing atmosphere.
• Almost Non-existent Food Offer: It only offers very basic snacks (like dry bread) and lukewarm water. The food service is via QR and very limited.
• Poor Service: With little staff (often only one person for the entire lounge), the service is extremely slow or non-existent.
• Unreliable Hours: Despite being advertised as 24h, there are reports that it closes at night without prior notice.

Third level, next to gate B19. Open from 7:00 am to 5:30 pm. It offers snacks, a bar, and Wi-Fi. Access: with United Club, Air Canada Maple Leaf Club memberships, high-class passengers of United and Star Alliance airlines, and Star Alliance Gold members.

🗣️ What users say:

✅ Pros:

• Good Quality Food: The food selection is praised for being superior to that of many United Clubs in the US, with good quality options.
• Quiet Atmosphere: It is generally a clean, organized space with few passengers, ideal for relaxing or working.
• Efficient Staff: The reception staff has been highlighted for their friendliness and for effectively resolving flight problems.

❌ Cons:

• Very Limited Hours: It closes at 5:30 pm, which makes it useless for passengers with night flights.
• Outdated Facilities: Although functional, the lounge is perceived as old and is sometimes partially under renovation, with outlets that do not work.
• Far from United Gates: It requires a 15-20 minute walk to get to the United boarding gates.

Located opposite gate 9. Open 24 hours. It offers a rest area, an à la carte menu, and Wi-Fi. Access: with Priority Pass, LoungeKey, or Diners Club membership.

🗣️ What users say:

✅ Pros:

• Friendly Staff: The service and attention of the staff are consistently praised, making a positive difference in the experience.
• Comfortable Atmosphere: It is a quiet and practical space to wait for the flight, with a good general atmosphere.

❌ Cons:

• Very Limited Free Food: The included offer is minimal (a small portion of chilaquiles or enmoladas without protein) and of low quality. The rest of the menu has a high cost.
• Disappointing Experience: Many users feel "scammed," as the lounge does not meet the expectations of a VIP lounge and does not justify the entry cost or the use of a pass.
• Worn-out Facilities: The chairs are described as dirty and worn-out, and the place in general needs maintenance.

Concourse F, next to gate 18. Open from 5:00 am to 11:00 pm. Wi-Fi, computers, food, and drinks. Access: eligible Citibanamex card users.

🗣️ What users say:

✅ Pros:

• Spa Services: It offers additional services such as manicures, which are a positive differentiator.
• Quiet for Work: The atmosphere is generally quiet, which makes it suitable for working before a flight.

❌ Cons:

• Decaying Service: The waiter service is slow and inattentive; you have to ask for things several times.
• Old and Dirty Furniture: The facilities are perceived as outdated and lacking cleanliness.
• Rigid Access Policies: Access rules are strictly applied (e.g., 2 hours before the flight), with reception staff who can be inflexible or rude.

Next to gate 19. Open from 3:00 pm to 11:00 pm. It offers massages, showers, a bar, and Wi-Fi. Access: with Priority Pass, LoungeKey, or Diners Club membership.

🗣️ What users say:

✅ Pros:

• Pleasant Atmosphere: It is a small but comfortable space to wait for the flight with family.
• Attentive Service: The staff is generally friendly and the food and drink service is correct.

❌ Cons:

• Poor Spa Services: Services like manicures are of very low quality, with inadequate materials and unhygienic conditions.
• Questionable Showers: The cleanliness of the showers does not meet users' expectations.
• Name Confusion: The existence of several lounges with similar names in the same area creates confusion.

Located on the mezzanine, in both the international and domestic areas. Spa, à la carte menu, showers, and bar. Access: with Priority Pass, LoungeKey, Diners Club, Salón Premier membership, high-class passengers of Aeroméxico and SkyTeam, and SkyTeam Elite Plus members.

🗣️ What users say:

✅ Pros:

• Quick Access with Cards: For American Express Platinum cardholders, access is usually fast and free.
• Complimentary Breakfast and Drinks: They offer basic breakfast and drink options at no cost, with an optional tip.

❌ Cons:

• Closed for Renovation (2025): The main lounge is under renovation, forcing the use of smaller and uncomfortable alternative spaces without prior notice.
• Terrible Access System: It operates with a virtual waiting list via WhatsApp that is inefficient and frustrating, with invitations that expire in 10 minutes.
• Poor and Slow Service: The staff seems annoyed, the service is very slow, and the overall experience is described as "feeling like a beggar."
• Dirty and Old Replacement Facilities: The temporary lounge is dirty, with worn-out furniture and a deplorable atmosphere.

Past security, on the mezzanine level. Open from 5:00 am to 11:00 pm. It offers à la carte service, a bar, showers, a spa, and a children's area. Access: exclusive for American Express Platinum or Centurion cardholders.

🗣️ What users say:

✅ Pros:

• Excellent Food and Drinks: The quality of the à la carte dishes and cocktails (like the mezcal margaritas) is consistently praised.
• Restaurant-style Service: It offers a more formal and curated experience than a traditional buffet.
• Good Facilities: The interior is elegant and the facilities are of high quality.

❌ Cons:

• Extreme Saturation and Lines: This is the main complaint. There are long lines to get in (more than 20 min) and once inside, the space is insufficient.
• Slow and Unfriendly Service: Table service is slow and the staff often appears impatient, rushed, and unfriendly.
• Prejudiced Treatment: Some users have reported feeling mistreated or "invited to leave" by the staff, perceiving discriminatory treatment.
• Lack of Cleanliness: During high occupancy times, cleanliness declines, with visible dust and food scraps.

After security, international area. Open from 5:30 am to 11:00 pm. Bar, workstations, snacks, and drinks. Access: exclusive for users of HSBC Premier/Premier Infinite/Premier World Elite/Titanium cards.

🗣️ What users say:

✅ Pros:

• The Best Service in T2: It is considered by many to be the best lounge in the terminal, standing out for the excellent service and friendliness of the staff.
• Good Food and Drinks: The quality of the food and the menu they offer is consistently well-rated.
• Pleasant Facilities: The place is clean, nice, and has high-speed Wi-Fi.

❌ Cons:

• Small Space: The lounge is small and can get crowded, which leads to lines for registration.
• Rigid Access Policies: Problems and lack of judgment from reception staff with access rules have been reported (e.g., not allowing an adult child as a companion).
• Restrictive Hours: They apply a strict policy of not allowing entry until X hours before the flight, which can be a problem for travelers with long waits.

At the end of the corridor, next to gate 75. À la carte menu, drinks, and Wi-Fi. Access: Priority Pass, LoungeKey, Diners Club, Salón Premier memberships, and high-class passengers of Aeroméxico and SkyTeam.

🗣️ What users say:

✅ Pros:

• Functional Alternative: It serves as a quieter space than the terminal, especially while the main lounge is under construction.
• Good Variety of Drinks: The drink offer is acceptable.

❌ Cons:

• Very Poor Food: The complimentary menu is extremely limited (sometimes only chilaquiles) and of low quality. The portions are small.
• Small and Uncomfortable Space: The lounge is very small for the number of passengers, with uncomfortable tables.
• Bad Service and Restricted Access: The reception staff is described as rude, with very restrictive access policies (e.g., maximum 3 hours before the flight) and an inefficient waiting system.

Next to gate 75. Open 24 hours. Massage chairs, snacks, and Wi-Fi. Access: with Priority Pass, LoungeKey, or Diners Club membership.

🗣️ What users say:

✅ Pros:

• Excellent Attention at Reception: The reception staff (like Daniela Sánchez) is frequently praised for their friendliness and efficiency.
• Spacious Area: The lounge has 3 floors, including an area with loungers for resting, which offers more space than others.
• Attentive Service (Specific Staff): Some staff members (Lili, Lupita) are highlighted for their good treatment.

❌ Cons:

• Disappointing Complimentary Food: The free offer is very limited (chilaquiles described as "soggy nachos") and of terrible quality. There is no buffet.
• Inconsistent Waiter Service: It is a recurring complaint. The staff is evasive, overloaded, and you have to "hunt them down" to get service.
• Poor Cleanliness: The bathrooms are described as "disgusting" and in worse condition than the public restrooms in the terminal.
• Long Wait to Enter: Despite having empty tables, there are often long waits to get access.

Mezzanine of the international area. Open from 5:00 am to 11:00 pm. Wi-Fi, computers, food, and drinks. Access: eligible Citibanamex card users.

🗣️ What users say:

✅ Pros:

• Organized Access: The system for granting access to users is orderly.
• Tasty Food: Some dishes, like the salad, are well-regarded for their flavor.

❌ Cons:

• Poor Waiter Service: The staff is not attentive and you have to beg them to be served.
• Limited and Cold Food Options: The variety of snacks is very basic, often cold, and of bad taste. They have removed plant-based options.
• Strict Access Policies: They deny access to connecting passengers or strictly apply 2-hour time limits.