Frequently Asked Questions at Benito Juárez Airport

Answers to the most frequently asked questions from passengers

Preguntas frecuentes aeropuerto ciudad de Mexico

How to get from the airport to the historic center (Zócalo)?

There are several transportation options to get to Mexico City's Zócalo from the airport:

The Metro is the cheapest and fastest way to get there. You can take line 5 (yellow) in the direction of Pantitlán (2 stops) and there transfer to line 1 (pink) in the direction of Observatorio, and then get off at Pino Suárez station (9 stations). From there, the Zócalo is a 9-minute walk away. Single fare: $5.00.

On the other hand, the Metrobús is a more comfortable public transportation option to reach the historic center and other important points of the city, although it is more expensive ($30.00) and, depending on traffic, the trip can take up to an hour. Buses stop at both Terminal 1 and Terminal 2. On its route, after passing through San Lazaro station, line 4 continues along Eje 2 Oriente and arrives at Plaza de la República station, where the Monumento a la Revolución is located. From there, you can walk towards the historic center and reach the Zócalo in a few minutes.

There is also an authorized cab service at the airport, with a fixed rate according to your destination, which must be paid before leaving.

If you opt for Uber or Cabify services, check the app and agree on a pick-up point with the driver.

Where to wait for the Uber or Cabify?

In Terminal 1, vehicles from app-based transportation companies usually pick up their passengers outside gate 4, while in Terminal 2 it is usually outside gate 2. Keep in mind, however, that pick-up points may be subject to change and usually vary according to the type of vehicle you choose, so it is always advisable to check the app to meet your driver once your transfer has been confirmed. Fares to the downtown area and the Condesa, Roma and Polanco neighborhoods range from $130.00 to $180.00.

Is there free Wi-Fi access?

The use of the Wi-Fi network at AICM is free and for unlimited time in the boarding halls, corridors and food courts of both terminals. Look for the network with the name "Gratis_CDMX_Aeropuerto".

Where to buy a SIM card?

On the top floor of both terminals, you can find several cell phone stores, such as Movistar (9:00 am to 8:00 pm), Telcel (9:00 am to 7:00 pm), MOBO (4:00 am to 0:00 am) and Servicel (9:00 am to 8:00 pm). These stores offer both SIM cards and cell phone plans.

How to move between terminals?

The airport has two terminals (Terminal 1 and Terminal 2), open 24 hours a day and located 3 km (1.9 miles) away from each other. They are connected by a free Aerotrén (only for passengers with a valid pass and crew members, presenting documentation and boarding card) and buses for the general public that cost $16.00 per person for a single trip. See more

What to do in case of a long wait for a connecting flight?

There are many duty-free stores and shops open 24 hours a day, as well as restaurants, bars and cafeterias (also available 24 hours a day) in both terminals.

The airport has several VIP lounges open in the evening, both in Terminal 1 and Terminal 2, which are a great option for a connecting flight, a canceled flight, early morning check-in or for breakfast, buffet meals, snacks, drinks and a relaxed atmosphere for rest or work.

At the same time, there are izZzleep pods on the top floor of Terminal 1 and the ground floor of Terminal 2, ideal for a few hours or a night's rest. You will also find several hotels here, such as the Hilton Mexico City Airport and the NH Collection Mexico City Airport T2. On the other hand, the Courtyard by Marriott Mexico City Airport and the Camino Real Aeropuerto Mexico are connected to Terminal 1 by pedestrian walkways.

What to do in case of lost luggage or belongings?

In the event that your luggage has not arrived at the airport, you should first contact your airline's offices.

If you have lost any of your belongings inside the terminals, go to one of the lost and found offices, located at these points:
- Terminal 1: Above Gate 2, next to Banco Banorte (Tel +52 55 2482 2400 ext. 2289; e-mail: [email protected])
- Terminal 2: Ground floor, between gates 1 and 2, in front of Banco Azteca (Tel +52 55 2598 7000 ext. 7169; e-mail: [email protected])

Opening hours:
- Monday to Friday: 8:00 am to 8:00 pm
- Saturdays and Sundays: 9:00 am to 5:00 pm

Is there a luggage storage service?

Luggage storage facilities at the airport operate 24 hours a day. They are located next to gate E41 of Terminal 1 (Tel +52 55 5802 8467) and gates A45 and A46 of Terminal 2 (Tel +52 55 4313 0259).

Alternatively, luggage storage facilities are available in the vicinity of the site:




Are currency exchange and banking services available?

There are several currency exchange counters in both terminals, such as Globo Cambio Exchange, Eurodolar, Sarje's and Travelex. Some operate 24 hours a day.

ATMs: available at both terminals, where you can withdraw Mexican pesos with an international debit or credit card. Some ATMs also allow withdrawals of other foreign currencies.

Banks: there are several branches at the airport, some of which offer currency exchange services, in addition to other banking services:

- BBVA: Terminal 1, near Gate 5; Terminal 2, near Gate 20 (Monday through Friday from 8:30 am to 4:00 pm)
- Banorte: Terminal 1, locations 25 and 26 (Monday to Friday from 8:30 am to 4:00 pm, Saturdays from 9:00 am to 2:00 pm)
- Banco Azteca: Terminal 1, first level of the national ambulatory; Terminal 2, ground floor, Arrivals ambulatory (8:00 am to 8:00 pm)

Please note: both at ATMs and bank branches there may be an unfavorable exchange rate and additional commissions. At the same time, there may be differences in exchange rates among exchange houses, so it is recommended to compare the different options to determine which is the most convenient at the time of making the arrangements.

How to apply for a tax refund for purchases made?

The tax refund office for foreigners is located inside Terminal 1. Money Back (Tel +52 55 7665 9477) is located in the last international waiting area, between gates 18 and 19, and operates from Monday to Friday between 8:00 am and 5:00 pm.

Tax refund companies may have different requirements and procedures to carry out such transactions, so it is recommended to verify them before making the request.

Are there emergency medical services?

There are three medical services within the facilities, which have all the essential tools to provide assistance to passengers, visitors and airport workers, as well as ambulances for transfer to different hospitals in the city. The doctor and nurse on duty will be responsible for the reception of the request and attention.

- Terminal 1: domestic area, concourse B (Tel +52 55 2482 2424 ext. 2243 / 5571 3084 - 24 hours)
- Terminal 1: international area, last waiting room, position 25 (Tel +52 55 2482 2424 ext. 2535 - 7:00 am to 10:30 pm)
- Terminal 2: domestic area, position 75 (Tel +52 55 2598 7000 ext. 7007 / 7008 - 24 hours)

What facilities and services does the airport offer for special and disabled passengers?

Benito Juárez Airport has access ramps, elevators, pedestrian strips, adapted toilets and public telephones, free transportation in mini-vehicles for the disabled, elderly and pregnant women, tactile strips at the entrance doors of each terminal, Braille signs. If wheelchairs are required, they must be requested from the airline in advance of the trip. Preferential attention lines are also offered during boarding and disembarkation processes.

If traveling with a pet or service animal, you must coordinate the necessary procedures in advance with your airline.

Unaccompanied minors and senior citizens will receive special services from the airlines, such as escorts and wheelchairs.