Frequently Asked Questions at Benito Juárez Airport

Answers to passenger questions


What restrictions related to the Coronavirus are there when arriving at the airport?

There are no entry restrictions for foreign visitors. nor established requirements, such as quarantine or health tests.

However, some passengers may be subject to random arrival health checks, such as temperature checks and visual screening. Further health testing or quarantine may be required for those showing symptoms of COVID-19.

If you have any questions, check with your airline or directly with the airport.

How to get from the airport to the old town (Zócalo)?

Metrobus line 4 connects the airport with the historic center and other points of interest such as: Museum of the City, Paseo de la Reforma, Fine Arts, among others. It stops at Terminal 1 at gate 7 and at gate 2 at Terminal 2. See more.

Where to wait for Uber or Cabify?

In terminal 1, at the exit of gate 4, and in terminal 2 on the ground floor, at the exit of gate 2. However, the Uber or EasyTaxi pick-up locations at AICM airport may be subject to change so to find your pickup location, always check the app after requesting a vehicle. The rate ranges from MXN $ 130 to MXN $ 170.

Is there free WiFi Internet access?

The CDMX WiFi network service is free and for an unlimited time in AICM in the boarding rooms, corridors and food area of ​​T1 and T2. It also has an Emergency WiFi network (for first aid use in case of disaster).

Where to buy a SIM card?

In T1 Upper Floor you can find the Movistar store (tel 1616-9685) from Monday to Sunday from 09:00 to 20:00 hrs and Telcel (tel 2599-0973) from Monday to Sunday from 09:00 to 19:00 hrs Sale of SIM cards and plans.

How to move between terminals?

The airport has two terminals (T1 and T2) open 24 hours, 3 km away and connected to each other by a free Aerotren (exclusively for passengers with boarding pass and crew members, presenting documentation and boarding card) and buses for the general public at a cost of MXN $ 16 per one-way trip. See more

What to do in case of a long wait for a connecting flight?

There are many shops and 24-hour duty free, restaurants, bars and cafes (several available 24 hours) in both terminals. In turn, Benito Juarez airport has VIP lounges open 24 hours, both in T1 and T2 and they are a great option for a connected flight, a canceled flight, an early morning check-in or for a breakfast, buffet lunch, snacks, drinks and a relaxed atmosphere for rest or work. In turn, there are capsules of izZzleep on the upper floor of T1 and lower floor of T2, ideal for resting for a few hours or one night. And also hotels: The Hilton Mexico City Airport in T1 and NH Collection Mexico City Airport in T2. On the other hand, the Courtyard by Marriott Mexico City Airport and the Camino Real Aeropuerto are connected to Terminal 1 by pedestrian walkways.

What to do in case of loss of luggage or belongings?

For lost luggage you must contact your airline or go to their counter at the airport. In case of losing any belongings inside the terminals, go to the lost and forgotten objects office, in Terminal 1 between door 4 and door 5 of the first level next to the movistar module, tel: 2482-2289 and in Terminal 2 in Ground Floor, in the Banks area, tel: 2598-7169. Hours of operation: Monday to Friday from 08:00 to 21:30. Saturday and Sunday from 09:00 to 16:00.

Is there a luggage storage service?

Luggage storage facilities operate 24 hours a day, 365 days a year. Rates: MX$150 per locker. They are located at: Terminal 1, by Gates 1 and 8, T1 Gate 1 Tel: (55) 2598 16 60. T1 between Gate 7 and 8. Tel: (55) 5802 8467. At T2, lockers are in domestic arrivals Tel: (55) 4313 0259.

Do you have currency exchange and banking services?

There are several currency exchange counters in both terminals (some 24 hours), as well as bank agencies, ATMs and MONEY BACK foreign tax refund offices.

Where can I ask for First Aid services?

There are medical services in both T1 and T2 and all the necessary utensils to give assistance to the passenger, visitors and airport workers as well as ambulances for their transfer to the different hospitals in the City. Those responsible for receiving the request and care will be the doctor and nurse on duty.

What facilities and services does the airport offer for special and disabled passengers?

The Benito Juárez airport has access ramps, elevators, pedestrian bands, toilets and adapted public telephony, Free transport in mini-vehicles within each terminal for the disabled, the elderly and pregnant women, touch strips at the entrance doors of each terminal, signs in Braille, among other facilities. If you need wheelchairs, they must be requested from the airline in advance of the trip. In turn, during the embarkation or disembarkation process, preferential service lines are offered.

In case of traveling with a pet or guide dog, you must coordinate it in advance with the airline.

For minors traveling unaccompanied and the elderly, airlines offer special services, which consist of accompanying the passenger to the plane or wheelchair service.