VIP Lounges at Benito Juarez Airport

Mexico City International Airport (AICM) has a wide range of VIP lounges distributed between its two terminals, offering comfort and exclusive services for travelers seeking a quieter space before their flight.

One of the advantages of this airport is that, thanks to the variety of lounges available, there is usually availability, unlike other airports where it is common to find long lines or waiting lists, which reduces the effective time of enjoyment before boarding.

While there are more VIP lounge options within Terminal 1, it is important to consider that moving between terminals takes between 10 and 15 minutes (See connection between Terminals). In addition, you can only use the lounges located in the public area of the other terminal, as you cannot enter the security zone if the flight departs from a different terminal.

lounges

Below, you will find a list of all the VIP lounges at AICM with their advantages and disadvantages, based on real user reviews.

Terminal 1 AICM

Priority Pass

Operating hours and admission conditions may vary at any time.

American Airlines Admirals Club

Lobby H, next to gate 19. Open from 4:15 am to 9:00 pm (Tuesdays and Thursdays until 7:00 pm). Complimentary food and drinks, bar, Wi-Fi. Access: with American Airlines Admirals Club or Alaska Lounge+ membership, ConciergeKey/AAdvantage Platinum/Platinum Pro/Executive Platinum passengers, first class or business class passengers on American Airlines and Oneworld airlines, Emerald and Sapphire members, US military personnel, paying at the door (USD79.00).

What users say

✅ Pros:

  • Staff attention: Friendly, helpful, and attentive employees, which enhances the user experience.
  • Selection of drinks: Wide variety of complimentary alcoholic and non-alcoholic beverages, including good quality Mexican wines.
  • Quiet atmosphere: Less crowded than other airport lounges, ideal for relaxing before the flight.
  • Additional amenities: Business center with cubicles and desks, as well as magazines and newspapers for passengers.

❌ Cons:

  • Outdated facilities: The decor and furniture need renovation.
  • Limited food options: Only offers basic snacks such as sandwiches and salads; not ideal for full meals.
  • Lack of showers: Does not have bathing facilities, which can be inconvenient for passengers in prolonged transit.
  • Limited operating hours: Closes early some days, which may affect those with night flights.

American Express Centurion Club

Two lounges located in the international pre-security sector, between gates 8 and F1 (5:00 am to 11:00 pm), and in the domestic boarding area, between gates 17 and 18 (5:00 am to 10:00 pm). Conference facilities, Wi-Fi, refreshments, showers, bar, spa, children's area, computers, TV. Access: American Express Platinum or Centurion cardholders.

What users say

✅ Pros:

  • Good service and cleanliness.
  • Outstanding staff attention in several reviews.

❌ Cons:

  • Limited variety of food and lack of snacks.
  • Small and somewhat outdated space.
  • Some basic services such as coffee and water are charged.
  • Requires a physical card for access.

Lounge 19

Ground floor, next to gate 19, open 24 hours. Maximum stay: 3 hours. Shoeshine, massages, beauty services, TV, computers, refreshments, air conditioning, showers, drinks, newspapers, magazines, telephones, Wi-Fi. Access: with Priority Pass, LoungeKey or Diners Club membership.

What users say

✅ Pros:

  • Good atmosphere and service in general.
  • They offer high-end drinks.
  • Staff keeps passengers informed about gate changes.

❌ Cons:

  • The food leaves much to be desired (cold and tasteless tacos).
  • It can be very crowded and feel neglected.
  • Inconsistent attention, some employees show no interest.

Elite Lounge Mastercard

It is located in front of gate 16 and is open from 5:00 am to 8:00 pm. Air conditioning, conference facilities, press, computers, telephones, TV, meals, drinks, Wi-Fi. Access: you can only enter by presenting an international Mastercard payment card and a valid boarding pass. Free admission for one adult guest and three people under 18 years of age per cardholder.

What users say

✅ Pros:

  • Exclusive access: Available to Mastercard Platinum, World, Black, and World Elite cardholders, offering an exclusive space to relax before the flight.
  • Additional services: It has an on-site assistant to support reservations, ticket purchases, and travel services.

❌ Cons:

  • Access restrictions: Access is limited to cardholders of certain Mastercard categories, which may exclude some travelers.
  • Limited capacity: In times of high demand, the lounge may reach its maximum capacity, temporarily restricting access.

Salon Beyond Banamex

Lobby F, next to gate 18. Open from 5:30 am to 11:00 pm. Wi-Fi, computers, food, TV, newspapers and magazines, drinks, family room. Access: Banamex cardholders.

What users say

✅ Pros:

  • Good option to wait for a flight.
  • Additional services such as manicures available in some cases.

❌ Cons:

  • Low-quality food, with few options (especially for special diets such as vegan).
  • Bathrooms in poor condition or out of service on certain visits.
  • Poor attention, with inattentive waiters.

Terraza by The Grand Lounge Elite

Available from 3:00 pm to 11:00 pm next to gate 19, passing the security check at entrance G. The maximum stay is 3 hours. Shoeshine, massages, beauty services, luggage storage, TV, computers, snacks, air conditioning, showers, drinks, press, telephones, Wi-Fi. Access: with Priority Pass, LoungeKey or Diners Club membership.

What users say

✅ Pros:

  • Relaxed space with a good selection of drinks.
  • Pleasant view of the airport.

❌ Cons:

  • It can be expensive for what it offers.
  • Somewhat limited menu.

The Grand Lounge Elite

Passing the security check through entrance G, turn right, go through the duty-free corridor and go down the stairs to gate H. Open 24 hours, with a maximum stay of 3 hours. Shoeshine, massages, beauty services, TV, refreshments, air conditioning, showers, drinks, press, Wi-Fi. Access: with Priority Pass, LoungeKey or Diners Club membership, Visa Platinum/Infinite/Signature cardholders, business class or higher passengers of Air France, KLM, All Nippon Airways, Emirates, Iberia, Lufthansa or Turkish Airlines, paying at the door.

What users say

✅ Pros:

  • Variety of food and drinks.
  • Good service, option of hand or foot massages.
  • They offer shoe shining and group privates.

❌ Cons:

  • Very crowded, slow service on some occasions.
  • There is no air conditioning, which generates discomfort.
  • Elevator out of service on some visits.

Global Lounge

Available 24 hours a day next to gate 31, after the security check at entrance J and the duty-free sector. TV, computers, refreshments, air conditioning, drinks, telephones, fax, Wi-Fi. Access: with Priority Pass, LoungeKey or Diners Club membership, paying at the door (USD38.00).

What users say

✅ Pros:

  • Convenient location: It is close to boarding gates 30/31, making it accessible for certain flights.
  • Alcoholic beverages available: Open bar included, although with limited selection.
  • Clean bathrooms: Some users point out that the bathrooms are well maintained.
  • Quiet environment: Due to its smaller size and location, it can be a more relaxed space compared to other rooms.

❌ Cons:

  • Old facilities: The furniture and decoration are outdated, giving a feeling of neglect.
  • Limited food options: There is no buffet, only a la carte orders or basic snacks, and the quality of the food varies greatly.
  • Small and hot space: Problems with air conditioning and an uncomfortable environment are reported.
  • Uncomfortable chairs: The seats are hard and not very ergonomic, which makes the wait less pleasant.
  • Inconsistent service: Some users report good treatment, but others mention unkind attitudes from the staff.

United Club

Second level, lobby H, next to gate B19. Open from 3:00 am to 6:00 pm. Snacks, bar, Wi-Fi. Access: with United Club or Air Canada Maple Leaf Club membership, United Premier Gold/Premium Platinum/Premier 1K/Global Services passengers, United Airlines Polaris class passengers, first class or business class passengers on Star Alliance airlines, Star Alliance Gold members, active US military personnel, paying at the door.

What users say

✅ Pros:

  • Quiet atmosphere compared to other lounges.
  • Good selection of food and drinks, including Mexican options.
  • Friendly and attentive staff.

❌ Cons:

  • It can get crowded at certain times of the day.
  • Some complaints about access problems and entry policies.

VIPort Lounge

Open 24 hours. Located in front of gate 9 and to the right of gate 1. Maximum stay: 3 hours. Children's area, rest area, à la carte menu, printers, TV, computers, refreshments, air conditioning, drinks, newspapers and magazines, telephones, Wi-Fi. Access: with Priority Pass, LoungeKey or Diners Club membership, paying at the door (USD36.00).

What users say

✅ Pros:

  • Convenient location: It is the only VIP lounge in Terminal 1 for domestic flights and accepts Priority Pass.
  • Outstanding staff attention: Many users mention excellent service, with attentive and friendly employees, especially on the night shift.
  • Comfortable and quiet atmosphere: Good space to rest before the flight, with a relaxed and clean atmosphere.
  • Available 24 hours: Ideal for those who have flights at unusual hours or long waiting times.

❌ Cons:

  • Limited food: There is no buffet, only one free dish option and everything else has an additional cost.
  • Inconsistent service: While some employees provide excellent attention, others have a distant or unhelpful attitude.
  • Variable disorganization and cleaning: At some times of the day, users have reported that the place may be disorganized or that the waiter service is slow.

 

Terminal 2 AICM

Priority Pass

Opening hours and admission conditions may vary at any time.

Aeroméxico - Salón Premier

Two lounges located on the mezzanine, one in the international area, open from 6:00 am to 12:00 pm, and another in the domestic sector, available from 6:00 am to 0:00 am. Spa, a la carte menu, TV, computers, snacks, showers, drinks, newspapers, magazines, telephones, fax, Wi-Fi. Access: with Priority Pass, LoungeKey, Diners Club or Salón Premier membership, Aeroméxico business class passengers, Club Premier Platinum/Corporate Platinum/Titanium members, first class or business class passengers on SkyTeam airlines, SkyTeam Elite Plus members, paying at the door (USD43.00).

What users say

✅ Pros:

  • Spacious and comfortable space.
  • Good selection of food and drinks (although some options are paid).
  • Friendly and attentive staff on several occasions.

❌ Cons:

  • It can get too crowded, creating an uncomfortable experience.
  • Lack of air conditioning at some times.
  • Cleanliness and maintenance can be inconsistent.

American Express Centurion Club

Passing security, on the mezzanine level. Open from 5:00 am to 11:00 pm. Drinks, meals, showers, spa, children's area, computers, TV, Wi-Fi. Access: American Express Platinum or Centurion cardholders.

What users say

✅ Pros:

  • Comfortable and elegant atmosphere.
  • Table service with good quality food.

❌ Cons:

  • It is not a traditional lounge room, but more like a restaurant with à la carte service.
  • Massification: in rush hours there are long lines and insufficient space.
  • Limited access, some users have experienced restrictions with affiliated cards.

HSBC Premier Lounge

After security, international area. Open from 5:30 am to 11:00 pm. Rest rooms, children's area, bar, workstations, snacks, drinks, Wi-Fi, air conditioning. Access: HSBC Premier/Premier Infinite/Premier World Elite/Titanium cardholders.

What users say

✅ Pros:

  • Good service and clean environment.
  • Acceptable food options.
  • Friendly and attentive staff.

❌ Cons:

  • Small for the number of users.
  • Some complaints about restrictions on access for HSBC customers.
  • Limited food and drinks.

Terraza Premier Aeroméxico by Heineken

Available from 5:30 am to 9:00 pm. After the security check, at the end of the corridor, next to gate B. A la carte menu, TV, snacks, air conditioning, drinks, newspapers, magazines, Wi-Fi. Access: with Priority Pass, LoungeKey, Diners Club, Salón Premier or Aeroméxico Club Premier Platinum/Corporate Platinum/Titanium membership, Aeroméxico business class passengers, first class or business class passengers on SkyTeam airlines, SkyTeam Elite Plus members.

What users say

Pros:

  • Good staff attention.
  • Relaxed space with a different view of the airport.

❌ Cons:

  • Very basic food and in small portions.
  • Not worth the cost of admission according to several users.
  • Hot atmosphere and uncomfortable furniture.

VIPort Lounge

Open 24 hours and located next to gate 75, to the left of security. Maximum stay of 3 hours. Massage chairs, TV, computers, snacks, air conditioning, drinks, press, Wi-Fi. Access: with Priority Pass, LoungeKey or Diners Club membership, paying at the door (USD36.00).

What users say

✅ Pros:

  • Attentive service on the night shift: Many users highlight the exceptional attention of some employees such as Maribel Maravilla, who make the stay more pleasant.
  • Comfortable space to wait for the flight: Although the lounge has small areas, it offers a quieter space than the terminal.
  • Access with memberships: Accepts Priority Pass and Lounge Key, which facilitates entry without additional cost.
  • Basic food and beverage options: Although limited, it includes some options without cost such as juices, coffee, and snacks.

❌ Cons:

  • Very reduced variety of food: There is only one free dish, generally chilaquiles or a snack, and everything else has an additional cost. The quality of the food is inconsistent.
  • Bad service in some shifts: Reports of inattentive waiters and long waiting times to receive food or drinks.
  • Poor lounge conditions: Some users mention dirt, bathrooms in poor condition, poor ventilation and an unpleasant smell in certain areas.
  • Limits on drinks: They only allow three complimentary drinks, which can be a restriction for those seeking more options.
  • Uneven attention: Some employees provide excellent service, but others have an unprofessional or indifferent attitude. 

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