NON OFFICIAL - To reach the official website visit aicm.com.mx
The Ultimate Guide to Mexico City Airport (AICM)
A tool based on the real experience of thousands of travelers
Here you will find a strategy manual based on the analysis of thousands of real passenger experiences at the Benito Juárez International Airport (AICM).
Value-added information: aeropuerto-mex.com is not based on generic issues or strictly informational data, which you can find on many other sites, including the official site itself.
Our goal, instead, is simple: to give you the knowledge you need to transform the chaos and uncertainty of one of Latin America's busiest airports into a smooth and predictable experience.
Why is this guide different?
We are not an official directory. We are an analytical filter of the collective experience. Our content is fed by the analysis of thousands of traveler reviews on platforms like TripAdvisor, Yelp, Google Reviews, Skytrax, and traveler forums.
What Every Traveler Asks Before Going to AICM
Is it as chaotic as they say?
Yes. Saturation is the central problem of the AICM and the cause of almost everything else: long lines, delays, and lack of space. Arriving with more time than you think you need is the golden rule.
What is the #1 risk I should know about?
The theft of belongings from checked luggage. It is a serious and recurring complaint. The most important precaution is to NEVER check valuable items.
vs Which terminal is "better"?
Terminal 2 is significantly more modern and easier to navigate, but it concentrates Aeroméxico and its partners. Terminal 1, although it houses more airlines, is old, confusing, and perceived as neglected.
What is the safest way to leave the airport?
Authorized taxis purchased at the official prepaid kiosks inside the terminal. It is the safest option to avoid scams.
Photo by carlos aranda on Unsplash
Traveler's Manual: The 4 Big Challenges of AICM
1. Disorientation and Misinformation
Signage is poor and flight screens are not reliable. Boarding gates change without notice. Your strategy: rely solely on your airline's mobile app for real-time information. See more tips.
2. Service Quality
Rude and unhelpful treatment from airline and security staff is one of the most frequent complaints. Your strategy: arrive prepared for poor service. Stay calm and patient; confrontation rarely helps. Know what to expect from each airline.
3. Baggage Insecurity
From extreme slowness in delivery to reported thefts, your luggage is at risk. Your strategy: never check valuable items and consider using locks or plastic wrapping. See security analysis.
4. The Services Lottery
From restaurants with health risks to stores with abusive prices, the quality of services is very inconsistent. Your strategy: research before you consume. Read our guides to know which places are safe and which to avoid. Guide to restaurants.
Explore Our Detailed Guides
Terminals
A detailed guide to T1 and T2, how to connect between them, and what to expect in each one.
Taxis & Apps
Compare options, understand the risks, and choose the safest way to get to your destination.
Metro
The cheapest option to get to T1, with its key advantages and disadvantages.
Buses
Guide to the Metrobus for getting around the city and long-distance buses to other states.
Private Transfers
The most comfortable and stress-free option for guaranteed door-to-door service.
Hotels and Rest
We analyze the airport hotels such as NH Collection, Camino Real, Hilton Mexico City Airport, Courtyard Marriott and izZzleep pods, their advantages, and reported problems.
Car Rental
A defensive guide against common tactics and a comparison of agencies.
VIP Lounges
An honest analysis of all lounges. Discover which ones are worth it and which are best to avoid.
Parking
Compare prices and services between the official parking and cheaper options.
Where to Eat
Find out which restaurants are safe and which to avoid, based on traveler experiences.
Shopping
The truth about the Duty-Free and tips for smart shopping.
Airlines
Know what to expect from the ground service of each company operating at the airport.
Pros & Cons
A balanced summary of the advantages and disadvantages of AICM so you know what you're up against.
Essential Tips
A must-read guide to avoid the most common problems, from theft to scams.
FAQ
Direct answers to travelers' most important questions about the AICM.
General Information and Contact
The Mexico City International Airport (IATA: MEX) is located in Peñón de los Baños, 5 km east of the Historic Center. It has two terminals (T1 and T2) connected by an Airtrain and buses.
Phones: T1: +52 55 2482 2424 | T2: +52 55 2598 7000
Real-Time Flights
Check the status of departures here. Remember that boarding gates can change, so always verify with your airline.
Flight information provided by a third party. Aeropuerto-mex.com is not responsible for errors or omissions.