Guide to izZzleep Capsules at Benito Juárez Airport

For travelers with long layovers, overnight connections, or early morning flights, the izZzleep capsules present an innovative and convenient solution within AICM. They offer a private space to sleep and shower without having to leave the airport. However, the experience has important nuances that you should be aware of. Here we offer a complete guide based on the experiences of other travelers.

Frequently Asked Questions about izZzleep

Is it suitable for people with claustrophobia?

Probably not. Although the capsules are comfortable, they are completely enclosed and compact spaces. If you feel anxious in small places, this experience might not be pleasant for you. It is a very personal factor, but it is better to be cautious.

Are the capsules really quiet?

Not entirely. The capsules are made of a lightweight plastic that does not completely isolate sound. Many users report that you can hear outside noises, such as passing cars, airport announcements, and even airplanes. They provide you with earplugs, and they are highly recommended.

Is it hot inside the capsule?

This is one of the most common complaints. Although the common areas have air conditioning, heat can build up inside the capsules. They have a small fan, but for many users, it is not enough to maintain a cool and comfortable temperature.

Can I book the "Siesta" service by the hour in advance?

No, the hourly service cannot be booked in advance and its availability is inconsistent. Several travelers have reported contradictory information from the staff and frustration when trying to access this service, being turned away repeatedly.

Hombre recostado en cápsula futurista de Izzzleep en aeropuerto ciudad de Mexico, usando su laptop

AI-generated image

Traveler's Guide: Critical Points of izZzleep

The Challenge of Heat and Noise

The two biggest points of friction are the heat and the noise. The capsules are not well insulated thermally or acoustically. This can make a truly restful sleep difficult, especially if you are a light sleeper. Your strategy: use the earplugs they provide. If you are sensitive to heat, consider if this is the best option for you, as the small internal fan may be insufficient.

The Unreliability of the Hourly Service ("Siesta")

The "siesta" service is a risky bet. The inability to book and the misinformation at the reception generate a lot of frustration. You cannot count on a capsule being available for a short rest. Your strategy: if you only need a rest for a few hours, do not make izZzleep your only plan. Have alternatives in mind, as it is very possible that you will not be able to access the service.

The Challenge of Finding the Location

Although they are inside the terminals, some travelers, especially those who do not know the airport, have reported difficulties in finding the exact location of izZzleep. Your strategy: do not hesitate to ask the airport staff. In T1, look for the signs to the "international parking" from the bus area. In T2, it is on the ground floor, near the bus terminal.

Concept, Services, and Location

User Experience:

izZzleep is highly valued for its convenience, cleanliness, and the friendliness of its staff, who often resolve reservation issues efficiently. It is an excellent solution for solo travelers with long layovers who need a safe place to sleep and shower. However, the experience is not perfect: the heat and noise inside the capsules are recurring complaints, and the hourly service is unreliable, which can frustrate those looking for a short rest.

Location and Contact

Terminal 1: Upper floor, in the hallway connecting the long-distance bus area with the international parking.
- Phone: +52 55 2599 1434
- Rates and bookings for T1
Terminal 2: Ground floor, opposite the bus terminal.
- Phone: +52 55 4313 0429
- Rates and bookings for T2

Included Services

Your stay, whether for a night or by the hour, includes a private capsule equipped with:

Bed with a memory foam mattress.
High-definition television.
USB ports and an electrical outlet for charging devices.
Safe, mirror, ventilation control, and reading lights.
Access to a locker for your carry-on luggage.
Use of the showers (includes towel, shower gel, and shampoo).
A complimentary bottle of water.

Stay Modalities

FULL NIGHT: Ideal for long layovers or very early flights. Check-in is usually from 1:00 pm and check-out at 11:00 am the next day. Can be booked in advance.
SIESTA (by the hour): Designed for short rests (minimum 2 hours). Available from 6:00 am to 6:00 pm. Cannot be booked in advance and its availability is very uncertain.
SHOWER: They also offer an exclusive shower service to freshen up during a connection.

IMPORTANT: Children under 12 are not admitted. Minors between 12 and 18 must be accompanied by an adult and occupy separate capsules.