Airlines serving Benito Juárez Airport

Location by Terminal, Contact Information, and User Experience

TERMINAL 1

Air Canada

📞 Phone: +1 888 247 2262

• ✅ The Positive: Passengers highlight the efficiency of the check-in process and the friendliness of ground staff.
• ❌ The Negative: Some users mention delays in baggage delivery on international flights.

Air France

📞 Phone: +52 55 5091 2421

• ✅ The Positive: Reviews praise the personalized attention at the counters and the speed of boarding.
• ❌ The Negative: Isolated cases of lack of clear information about gate changes have been reported.

All Nippon Airways (ANA)

📞 Phone: +52 55 2648 0390

• ✅ The Positive: Users appreciate the punctuality and excellent customer service during check-in.
• ❌ The Negative: Some passengers point out that the signage to the ANA counters could be clearer.

American Airlines

📞 Phone: +52 55 5209 1400

• ✅ The Positive: Passengers value the efficiency in the boarding process and the willingness of the staff to answer questions.
• ❌ The Negative: Complaints have been registered about long lines at check-in during peak hours.

Avianca

📞 Phone: +52 800 953 2753

• ✅ The Positive: Reviews highlight the cordiality of the ground staff and the speed in baggage delivery.
• ❌ The Negative: Some users mention that the check-in process can be slow during times of high traffic.

British Airways

📞 Phone: +52 55 9063 0148

• ✅ The Positive: Passengers praise the organization during boarding and the professional attention of the staff.
• ❌ The Negative: Inconveniences with baggage management on connecting flights have been reported.

China Southern Airlines

📞 Phone: +86 400 869 5539

• ✅ The Positive: Users value the assistance provided by the staff during check-in.
• ❌ The Negative: Some passengers mention language difficulties when communicating with ground staff.

Emirates

📞 Phone: +52 55 4738 0444

• ✅ The Positive: Reviews highlight the efficiency in the boarding process and the quality of the VIP lounges.
• ❌ The Negative: Prolonged waiting times in the check-in area during peak hours have been reported.

Hainan Airlines

📞 Phone: +86 898 953 398

• ✅ The Positive: Passengers appreciate the detailed attention of the staff during the check-in process.
• ❌ The Negative: Some users point out that information about gate changes is not always clear.

Iberia

📞 Phone: +52 55 1500 3551

• ✅ The Positive: Reviews praise the speed in baggage delivery and the friendliness of ground staff.
• ❌ The Negative: Long lines at check-in have been reported, especially on flights to Europe.

KLM

📞 Phone: +52 55 5091 8097

• ✅ The Positive: Users highlight the efficiency of the staff during boarding and the clarity of the information provided.
• ❌ The Negative: Some passengers mention that the check-in area can become congested at certain times of the day.

Lufthansa

📞 Phone: +52 55 5091 3140

• ✅ The Positive: Passengers value the organization in the boarding process and the professional attention of the staff.
• ❌ The Negative: Delays in baggage delivery on flights from Europe have been reported.

Magnicharters

📞 Phone: +52 55 2599 0137

• ✅ The Positive: Users appreciate the speed in the check-in process and the willingness of the staff to assist with special needs.
• ❌ The Negative: Some passengers mention that the waiting areas can be uncomfortable during delays.

Turkish Airlines

📞 Phone: +52 55 1036 1234

• ✅ The Positive: Passengers highlight the comfort of the boarding process and the quality of the customer service on the ground.
• ❌ The Negative: Some users mention that communication about flight changes could be clearer.

United Airlines

📞 Phone: +52 55 5283 5500

• ✅ The Positive: Efficiency in boarding and speed in baggage handling.
• ❌ The Negative: Long waiting times at customer service counters have been reported.

Viva Aerobus

📞 Phone: 81 82 150 150

• ✅ The Positive: Affordable fares and fast check-in process on domestic flights.
• ❌ The Negative: Frequent complaints about last-minute flight changes and delays in baggage delivery.

Volaris

📞 Phone: +52 55 1102 8000

• ✅ The Positive: Ease in the boarding process and good availability of flights to multiple destinations.
• ❌ The Negative: Problems with cancellations without prior notice and long lines at service counters.

Foto de carlos aranda en Unsplash

TERMINAL 2

Aeroméxico

📞 Phone: +52 55 5133 4000

• ✅ The Positive: Comfortable VIP lounges and attentive staff in the boarding area.
• ❌ The Negative: Frequent complaints about flight delays and problems with baggage handling.

Aeroméxico Connect

📞 Phone: +52 55 5133 4000

• ✅ The Positive: Efficient service on domestic routes and good attention to frequent flyers.
• ❌ The Negative: Reduced cabin space and some reports of gate changes without prior notice.

Copa Airlines

📞 Phone: +52 55 1516 3319

• ✅ The Positive: Cordial treatment from ground staff and efficient connection times.
• ❌ The Negative: Some passengers mention delays in baggage delivery on international flights.

Delta Air Lines

📞 Phone: +52 55 4169 6463

• ✅ The Positive: Excellent customer service and fast boarding.
• ❌ The Negative: High prices on ticket changes and additional charges on luggage.

LATAM

📞 Phone: +52 55 5091 3165

• ✅ The Positive: Efficient attention at counters and orderly boarding.
• ❌ The Negative: Long lines in the immigration area for international flights.