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Guide to the Camino Real Aeropuerto México Hotel
Connected directly by a bridge to Terminal 1, the Camino Real Aeropuerto positions itself as the most convenient option for those flying from this terminal. Its location is, without a doubt, its greatest strength. However, travelers' experiences reveal a complex reality: a hotel that, despite its practicality, shows signs of age and suffers from significant inconsistencies in service.
Frequently Asked Questions about the Camino Real Hotel
Is it the best option if my flight departs from Terminal 1?
In terms of location, yes, it's unbeatable. You will be literally a 30-second walk from check-in area B, which is a huge advantage for very early flights or late arrivals. It completely eliminates traffic stress.
What if my flight is from Terminal 2?
Be very careful. Although the hotel offers a free shuttle to T2, it is one of the most criticized points by users. It is described as extremely slow and inefficient, making it a risky choice if you have little time for your flight.
What is the customer service like?
It is extremely inconsistent. While some travelers report decent treatment, there is a significant number of very serious complaints about rude staff, a check-in process that can take over an hour, and in isolated cases, treatment perceived as racist or discriminatory.
Is it a modern hotel?
No. It is an older hotel and many guests point out that it urgently needs a renovation. Reports of worn-out facilities, damaged carpets, and maintenance problems in the bathrooms are common.
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Traveler's Guide: Critical Points of the Camino Real
The Service Lottery: From Acceptable to Awful
The experience with the staff is unpredictable. The check-in process is consistently pointed out as a major bottleneck, with waits that can exceed an hour. Beyond the slowness, there are concerning reports about the staff's attitude, ranging from inefficiency to rudeness. Your strategy: arrive at check-in with a lot of patience and no rush. If you experience poor treatment, do not hesitate to ask to speak with a manager.
The T2 Shuttle: A Weak and Risky Point
The shuttle service to Terminal 2 is, according to travelers, the hotel's biggest operational failure. Its slowness and lack of frequency make it an unreliable option, especially for those with a tight schedule. Your strategy: do not rely on the shuttle for an important connection. If your flight departs from T2, consider leaving with much more time than recommended or using a taxi or Uber directly for the transfer between terminals.
A Hotel Showing Its Age and Lack of Maintenance
The convenience of the location often clashes with the state of the facilities. Complaints about old carpets, bathtub drains clogged with hair, and a general look of wear and tear are recurrent. Your strategy: moderate your expectations. You are primarily paying for the location, not for a luxury hotel in perfect condition. Check your room upon arrival and report any maintenance issues immediately.
Services, Dining, and Overall Experience
User experience:
The perception of Camino Real Aeropuerto is clear: it is a hotel of convenience, not a destination. Its value lies almost exclusively in its direct connection to Terminal 1. Travelers often feel that the price is high for the quality of a hotel that is perceived as old and with service that leaves much to be desired. It is a practical solution for one night, but not a memorable experience.
✅ The Positives:
- Strategic Location (for T1): The direct access via the pedestrian bridge is its most outstanding advantage and the main reason travelers choose it.
- Room Comfort: Despite the wear, the beds are generally described as comfortable, allowing for a good rest.
- Breakfast Buffet: Several guests consider the breakfast buffet to be of good quality and worthwhile.
❌ The Negatives:
- Poor and Inconsistent Service: This is the most serious and recurring complaint, ranging from an extremely slow check-in to rude and inefficient staff.
- Lack of Maintenance: The hotel is perceived as outdated and neglected, with visible problems in rooms and common areas.
- Unreliable T2 Shuttle: The transport service to Terminal 2 is rated as very slow, which poses a risk for travelers.
- Questionable Value for Money: Many feel the cost is too high for a hotel that needs renovation and whose service is poor.
🔍 To keep in mind
The Camino Real Aeropuerto is a functional option if your absolute priority is proximity to Terminal 1. However, if you are looking for quality service, modern facilities, or if your flight operates from Terminal 2, it is highly recommended that you explore other hotel alternatives in the area.
Contact and Reservations
Phone: +52 55 3003 0033 / 800 901 2300
Check rates and availability for your travel dates. It is advisable to book in advance, especially during high season.