Taxi and App Services

Taxis

Taxi stands in Terminal 1 are located at gate 1, national area, and gates 9 and 10, international area.

In Terminal 2, boarding areas are located at gate 3, international area, and gate 4, domestic area.

In both terminals, you will find sales points in the baggage claim area, the ambulatory, and in front of the boarding gates of authorized taxis.

Image from Youtube

Authorized Companies
- Porto Taxi (Tel +52 55 5786 8993 / 8212)
- Yellow Cab (Tel +52 55 2599 6024)
- Prho Taxi (Tel +52 55 9000 2976 / 2977)
- Casadey (Tel +52 55 6046 2602 / 56 1741 9388)
- Confort Unlimited (Tel +52 56 2600 7574 / 1168 5215 / 3035 2530)
- Nueva Imagen (Tel +52 55 8421 3701 / 8421 3702 / 5716 1616)
- Sitio 300 (Tel +52 56 3597 0571)

Types of Service
There are two modalities:

- Ordinary, in a sedan-type vehicle for 4 passengers
- Executive, in vans for 8 passengers

Payment Method
A fixed rate is paid at the sales modules of the authorized companies. This means that you should not pay the driver. The estimated fare to the historic center, the financial center, and the Roma, Condesa, and Polanco neighborhoods is around $325.00 MXN.

What users say

Reviews of official taxis show very divided opinions. Some users highlight the security of the service and the friendliness of certain drivers. However, there are many complaints about the availability of units, long waits, and excessive charges.

✅ The Positive:
✔️ Some users mention that the service is safe and reliable.
✔️ The possibility of paying in cash or card facilitates access for tourists.
✔️ Attention at the counters is usually good.

❌ The Negative:
⏳ Long Waiting Times: Many users report waiting more than 30-50 minutes for a unit, while seeing how other services advance faster.
💰 High Fares: In several cases, it is mentioned that taxis can cost up to six times more than Uber or Didi.​
🚗 Lack of Units: Some companies barely have enough cars, which causes delays.​
😡 Poor Service from Drivers: There are several complaints about rude drivers who drive without a seatbelt or even leave passengers in the middle of the journey.​

Uber and Didi

Transportation services by application such as Uber and Didi continue to operate at Benito Juárez International Airport, although changes have recently been implemented in the boarding areas for these services.

Pick-up Areas

The meeting points have been relocated and are no longer located just outside the terminals:

• Terminal 1: Now, the boarding point is located on Circuito Interior Boulevard Puerto Aéreo.
• Terminal 2: The pick-up is done on Avenida Fuerza Aérea Mexicana.

It is recommended to verify the exact location in the application when requesting the trip, as the boarding areas may change without prior notice.

Approximate Fares

The cost of the trip with Uber or Didi is generally more accessible than the official taxis of the airport. As a reference:

• Uber: An average 33-minute trip from the airport to the city center has an approximate cost of $253 MXN.*
• Didi: Their rates are usually similar, although they may vary depending on demand.

The final rates depend on the type of vehicle selected, traffic, and demand at the time of the request.

* Last rate review (January 15, 2025)

While the use of transport apps at the airport represents an attractive alternative, it presents certain challenges. Although they are more economical, passengers must walk a considerable distance to reach the designated meeting points.

✅ The Positive:
✔️ Much More Affordable Prices: Uber and Didi can cost up to 70% less than an authorized taxi.​
✔️ Immediate Availability: Unlike official taxis, the applications usually have drivers ready to serve trips in a matter of minutes.
✔️ Fare Transparency: The price is known before confirming the trip, avoiding surprises.

❌ The Negative:
🚧 Access Restrictions: The applications cannot pick up passengers at the airport door; users must walk to specific points outside the terminal.​
👮 Fines and Blockages: Operations have been reported that hinder the access of Uber and Didi to the airport, with some drivers avoiding picking up passengers for fear of sanctions.​
💼 Higher Risk at Night: Some passengers have commented that the walk to the pick-up area can feel unsafe at night.​

💡 Recommendations for Travelers

• 🔍 Verify the pick-up location in the application before heading to the meeting point.
• ⌚ Consider the extra time it will take to reach the boarding area.
• 🌟 Use Uber Comfort or Didi Premier if you are traveling with extra luggage or want more comfort.

For more information, consult directly in the transportation applications or check the communications of the Mexico City International Airport.