🏨 Guide to the Courtyard by Marriott Mexico City Airport Hotel

🤔 Frequently Asked Questions about the Courtyard Marriott

📍 Does its location justify the price?

For flights from Terminal 1, yes. The main reason to choose this hotel is its direct connection by pedestrian bridge to T1, which eliminates traffic stress. Travelers consider this logistical "luxury" to justify the cost, which is higher than other hotels outside the airport.

🚐 Is the shuttle to Terminal 2 reliable?

During the day it seems to be functional, but it is extremely risky at night. There are serious reports of travelers who, despite having confirmations, were left stranded in the early morning because the shuttle never arrived and the hotel did not answer the phone. It is the weakest and most dangerous point of their service.

🍽️ Is the food good at the hotel restaurant?

The general user experience suggests it is not. There are complaints about the poor quality of the food (raw hamburgers, wrong pizzas), very slow service, and poor value for money. It is advisable to explore other dining options in the terminal.

🛠️ Are the rooms in good condition?

In general, yes. They are described as modern, clean, and comfortable. However, they are not without problems. Significant maintenance issues have been reported, such as a lack of hot water or being assigned the wrong room type compared to what was booked.

📖 Traveler's Guide: Critical Points of the Courtyard Marriott

⚠️ The "Black Hole" of the Night Shuttle to T2

This is the most serious risk reported by travelers. The shuttle service to Terminal 2 can fail catastrophically during the early morning hours. There are experiences from users who, arriving from long flights with children, were left stranded at 2 a.m. because the promised and reconfirmed shuttle never showed up and the hotel became unreachable by phone. Your strategy: if you arrive at T2 on a night flight, do not blindly trust the shuttle. Have a plan B, like the number of an authorized taxi or the Uber app, as you might need it.

🔧 The Maintenance Lottery

Although the hotel is modern, functionality is not 100% guaranteed. Problems like a lack of hot water can ruin a stay intended for rest. Likewise, errors in room assignment (receiving two double beds instead of a reserved king-size bed) indicate management failures. Your strategy: upon check-in, verify the assigned room type. When you get to your room, immediately check basic services like hot water. Report any anomaly instantly.

🍔 The Restaurant: A Service Below the Hotel's Standard

The quality of the "Centro" restaurant does not seem to be up to par with the rest of the hotel. Complaints about low-quality food and poor service are a clear pattern. Your strategy: avoid the restaurant for important meals. Take advantage of the connection to Terminal 1 to explore the wide variety of dining options the airport offers, where you will likely find better value for money.